Privacy Policy

Privacy Policy

Effective Date: 4 November 2024. Last updated: 9 November 2026

Introduction

At Argos The Classics (referred to as “we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit or make a purchase from argostheclassics.com (the “Site”). We comply with the General Data Protection Regulation (GDPR) and other relevant privacy regulations in Cyprus.

1. Information We Collect

We collect and process different types of personal data when you use our Site:

• Personal Identification Information: Name, email address, phone number, billing and shipping address.
• Payment Information: payment method and transaction details. Card payments are processed by JCC Payment Systems; we never see or store your full card details.
• Technical Data: IP address, browser type, device information, and browsing behavior on our Site.
• Order Details: Purchase history, product preferences, and returns.

2. How We Use Your Information

We process your personal data for the following purposes:

• Order Processing: To fulfill and deliver orders, process payments, and handle returns.
• Customer Support: To respond to your inquiries, resolve issues, and provide customer support.
• Marketing: With your consent, to send promotional emails and newsletters about our products, offers, and updates.
• Personalization: To improve your experience on our Site by showing products and content that may interest you.
• Compliance: To comply with our legal obligations, resolve disputes, and enforce our terms and conditions.

3. How We Share Your Information

We only share your personal data when necessary, as follows:

• Service Providers: We share data with third-party vendors (our payment processor JCC Payment Systems, delivery partners, our email and hosting providers and, with your consent, analytics and advertising tools from Google and Meta) to assist in providing our services.
• Legal Requirements: We may disclose information if required by law or to protect our rights, comply with legal proceedings, prevent fraud, or ensure security.

We do not sell or rent your personal information to third parties.

3A. Website Chat, Messaging and Our AI Assistant

When you use the chat on our website, or message us on Facebook Messenger, Instagram or WhatsApp, your messages may be answered by Ariadne, our AI assistant. Ariadne is an automated system, not a person. Our team can see these conversations and may reply instead.

• What we collect: the details you enter before starting a website chat (your name and email address, your phone number if you choose to give it, and any other details the form asks for), the messages and photos you send, and the date and time you agreed to this policy. On Messenger, Instagram and WhatsApp we also receive the name, username and profile picture that the platform shares with us.
• Why we use it: to answer your questions, help you with products and orders, and let our team get back to you if needed. We do this with your consent, which you give when you start the chat, and on the basis of our legitimate interest in responding to customer enquiries and taking steps you ask for before a purchase.
• Who processes it: the chat is provided by REPLY (replyforme.io), a service of Glitch Software Development LLC, which acts on our behalf. Conversations are stored on servers in the European Union (Supabase, Frankfurt). To write replies, messages are processed by an AI model provider (Anthropic) in the United States; such transfers are protected by appropriate safeguards, such as the European Commission’s Standard Contractual Clauses. Messages sent through Messenger, Instagram or WhatsApp are also handled by Meta under its own terms.
• Offers by email: when you start a chat you also agree to receive occasional offers and news from Argos The Classics by email. Your name, email address and phone number (if given) are kept for this in our email marketing service, Pegasus (provided by Glitch Software Development LLC). Every email has an unsubscribe link, and you can also opt out at any time by emailing hello@argostheclassics.com.
• AI training: your conversations are not used to train AI models.
• Retention: chat conversations are deleted automatically 12 months after the last message, unless we need them longer for an order or a legal obligation.
• Your choices: you can withdraw your consent, or ask us to delete your chat, at any time by emailing hello@argostheclassics.com. Your rights in section 6 apply. Please do not share card details or passwords in the chat.

4. Security of Your Data

We implement security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our Site uses SSL encryption for secure transactions, and we limit access to your data to authorized employees and service providers only.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that period, your personal data will be securely deleted.

6. Your Rights

Under the GDPR, you have certain rights regarding your personal data:

• Access: You can request a copy of your personal data.
• Correction: You can update any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal data where there is no legal reason for us to retain it.
• Restriction: You can request that we restrict processing of your personal data.
• Portability: You can request to receive your data in a structured, commonly used format or have it transferred to another organization.
• Objection: You can object to the processing of your personal data for marketing purposes.

To exercise these rights, contact us at hello@argostheclassics.com.

7. Cookies

We use cookies to enhance your browsing experience on our Site. Cookies help us understand how you interact with our Site and allow us to personalize your experience. You can control or disable cookies through your browser settings. When you first visit, our cookie banner lets you accept or reject non-essential cookies (analytics and advertising, such as Google and Meta). You can change your choice at any time from the cookie settings button on the site.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reading their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised policy on our Site with the updated effective date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Argos The Classics
Email: hello@argostheclassics.com
Address: Stadiou 84, Office 202, Larnaca 6020, Cyprus
Phone: +357 96 592277

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